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account management customer success saas churn reduction adoption strategy📋 Description
- Develop trusted advisor relationships with C-suite and executives.
- Guide Intercom teams to create Customer Success Plans and QBRs.
- Be an expert advisor to drive adoption of Intercom products.
- Engage customers to unlock early and sustained product adoption.
- Develop adoption strategies for high-value AI accounts.
🎯 Requirements
- 5+ years in customer-facing CS, account mgmt, or strategic consulting.
- SaaS business model experience and value realization across global teams.
- Trusted advisor with customer partners to guide outcomes.
- Experience using Success Plans to align goals and metrics.
- Ability to communicate complex problems clearly to diverse audiences.
- Self-motivated, entrepreneurial team player.
🎁 Benefits
- Competitive salary and meaningful equity.
- Medical, dental, and vision coverage.
- Flexible paid time off.
- Paid Parental Leave Program.
- 401k plan and match.
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