Customer Success Manager, Growth - EMEA

📋 Description

• Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content.
• Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.
• Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.

🎯 Requirements

• Have 2+ years of experience in Customer Success at a SaaS company.
• Background in running a large book of business at scale.
• Willingness to collaborate with others and drive mutually beneficial outcomes.
• Self-motivated and curious: Bias for action and committed to iterating when necessary.
• Work effectively in a highly ambiguous, ever-changing environment.
• Experience working in the security or compliance industry is preferred.

🎁 Benefits

• Industry-competitive salary and equity.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks paid Parental Leave for all new parents Health & wellness stipend.
• Remote workspace, internet, and mobile phone stipend.
• Commuter benefits for team members who attend the office.
• Pension matching.