Customer Success Manager, Growth

📋 Description

• Manage a portfolio of accounts 1:1 and 1:Many via digital channels.
• Represent the voice of the Customer to influence product, marketing, and sales.
• Identify expansion opportunities to drive value for customers and Varicent.
• Create customer success stories and drive high usage via playbooks.
• Develop product expertise to support customers' journeys.
• Build and maintain relationships with stakeholders; engage early lifecycle.

🎯 Requirements

• 2+ years of experience in customer success or account management in SaaS.
• Experience creating digital marketing content using digital tools.
• Proven ability to work independently and manage multiple projects.
• Strong communication; build trusted advisor relationships with executives.
• Familiarity with CS tools like Salesforce, Gong, Zoom, Excel, and PowerPoint.
• Bachelor’s degree with IT/Business/Finance focus preferred.