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looker salesforce outreach saas📋 Description
- Manage 220+ client accounts post-onboarding
- Develop strategies to increase customer value and retention
- Build trust-based relationships to drive product adoption
- Monitor health/usage trends to identify risks and growth
- Support renewals and mid-contract escalations; drive expansions
- Voice of the customer; influence product and process improvements
🎯 Requirements
- 3 years professional experience; at least 2 in CS or account mgmt; SaaS preferred
- Strong written and verbal communication; convey complex info clearly
- Experience handling high volume of customers; time management & prioritization
- Analyze customer data and performance metrics to derive insights
- Experience using data/tech to drive customer enablement; Salesforce, Outreach, Looker
- Bachelor's degree or equivalent years of professional experience
🎁 Benefits
- Health, dental, and vision care for you and your family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company paid holidays
- Retirement saving plans
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