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account management customer success salesforce ehr gainsight📋 Description
- Build and expand client relationships at all levels to drive success
- Communicate product vision and align with customer goals
- Develop strategic account plans and guidance for clients
- Conduct business reviews to drive adoption and value
- Collaborate with internal teams to maximize retention and expansion
- Manage customer health and mitigate churn
🎯 Requirements
- Experience in healthcare SaaS CS role
- Strong customer orientation and outcomes
- Proven relationship builder with results
- Excellent communication and presentation skills
- Salesforce and/or Gainsight experience
- Analytical and problem-solving abilities
🎁 Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs
- Parental & Caregiver Leaves
- Continuous Development Support
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