Related skills
customer success saas onboarding government renewal📋 Description
- Lead strategic customer engagements within the Defense Industrial Base.
- Drive adoption, retention, and expansion of Exiger's platform.
- Build and manage executive relationships across government programs.
- Collaborate cross-functionally to deliver measurable customer outcomes.
- Oversee onboarding and ongoing adoption to ensure value realization.
- Maintain strong customer relationships and account health.
🎯 Requirements
- 3-5 years of experience in Customer Success, Account Management, Consulting, or related roles.
- Experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives.
- Proven ability to manage executive relationships and cross-functional initiatives.
- Excellent communication and relationship-building skills.
- Familiarity with SaaS platforms, onboarding, and customer lifecycle management.
- Bachelor's degree required.
🎁 Benefits
- Hybrid work environment with flexible schedule.
- 16 weeks of paid parental leave.
- Wellness stipends and programming.
- Career development and education reimbursement.
- Industry-leading health, vision, and dental benefits.
- Discretionary Time Off (no maximum).
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