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crm salesforce onboarding apis product adoption📋 Description
- Provide onboarding and adoption support; guide customers through API and CRM integrations.
- Deliver scalable service to boost retention and growth across accounts.
- Lead personalized onboarding sessions, including launch plans, training, and integration setup.
- Proactively drive product adoption through tailored consultations and hands-on training.
- Promote self-serve resources like the help center, training sessions, and webinars.
- Partner with Account Management to inform renewal strategies and upsell opportunities.
🎯 Requirements
- 2-3 years of SaaS customer success experience in a fast-paced environment.
- Organized and able to manage multiple priorities in a pooled resource model.
- Growth mindset with openness to feedback and development.
- Agile and resourceful; adapt quickly while maintaining customer satisfaction.
- Strong communicator; English and German business fluency required.
- AI-forward: proactively leverage AI tools to synthesize data and refine insights.
🎁 Benefits
- Healthy work-life balance and inclusive culture.
- Flexible work options remote or in person.
- Global team with opportunities to collaborate across functions.
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