Related skills
crm account management renewals onboarding upsell📋 Description
- Own overall customer health and relationships for a strategic portfolio.
- Collaborate with internal teams to drive adoption of our solutions.
- Lead onboarding, training, and best-practice development to maximize value.
- Manage renewals and support quarterly reviews, retention, and upsell.
- Identify expansion opportunities across platforms and integrations.
- Coach customers and maintain accurate CRM records.
🎯 Requirements
- German and English fluency (minimum C1).
- Relevant customer-facing experience.
- Strong communication and presentation skills.
- Understanding of social media landscape and monitoring tools.
- Experience with global customers across regions.
- Ability to develop and execute strategic account plans.
🎁 Benefits
- Capital-forming benefits and pension scheme
- Flexible hours and hybrid options
- Commuter card subsidy
- EGYM Wellpass fitness access
- Modern office in Gateway Gardens, Frankfurt
- Professional development in a global company
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