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crm account management onboarding pr newswire brandwatch📋 Description
- Own customer health, experience, and relationships for a strategic portfolio.
- Collaborate with internal teams to drive adoption of Cision and Brandwatch.
- Onboard, train, and develop best practices to maximize ROI.
- Manage renewals with Account Managers; support quarterly reviews.
- Identify opportunities to expand platform usage and integrations.
- Fluency in German and English (minimum C1).
🎯 Requirements
- Relevant work experience in a customer-facing role.
- Excellent presentation, written, and verbal communication skills.
- Strong understanding of the social media landscape and monitoring tools.
- Experience with global customers across multiple teams and regions.
- Proven track record of developing and executing strategic account plans.
- Ability to build executive-level relationships and troubleshoot under pressure.
🎁 Benefits
- Capital-forming benefits and pension scheme
- Flexible working hours and hybrid options
- Commuter card subsidy
- EGYM Wellpass fitness subsidy
- Modern office in Gateway Gardens, Frankfurt
- Professional development in a global company
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