Related skills
salesforce cloud german saas mongodb📋 Description
- Strategic advisor to customers on MongoDB best practices and tech strategy
- Lead executive reviews with C-suite to align on mutual success plans
- De-escalate critical issues to minimize business impact
- Build and execute account plans to drive growth and reduce risk
- Coordinate with Sales, PS, Tech Services, and Product to support customers
- Interface with Product engineering to develop new solutions
🎯 Requirements
- 7+ years experience in Customer Success, Account Management, or similar
- Background advocating for customers; extension of MongoDB's customer team
- Mind for technology; aptitude to learn MongoDB and databases
- Autonomy; own portfolio and decide when to escalate to executives
- Entrepreneurial mindset; create new processes to serve customers
- Fluent in German
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