Related skills
databases salesforce cloud mongodb gainsight📋 Description
- Act as strategic advisor to customers on MongoDB best practices and tech strategy.
- Own your customer portfolio with autonomous decisions and escalations.
- Bridge customers and product engineering to shape MongoDB roadmap.
- De-escalate critical issues and deliver durable, customer-focused solutions.
- Build and execute account plans to mitigate risk and drive growth.
- Lead executive reviews with C-suite and technical leaders.
🎯 Requirements
- 7+ years in customer success, account management, or client services.
- Advocate for customers; act as an extension of their team.
- Tech-savvy with curiosity to learn MongoDB concepts.
- Autonomy to own portfolios and decide when to involve execs.
- Entrepreneurial mindset; build new processes to serve customers.
- Team player; collaborate with Sales, Pro Services, Tech Services.
- Fluent in German.
- Prior exposure to databases, cloud, and infrastructure is a plus.
🎁 Benefits
- Fertility assistance and generous parental leave policy.
- Employee affinity groups.
- Culture and wellbeing-focused programs and supportive culture.
- Wellbeing-focused programs and supportive culture.
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