Related skills
databases salesforce cloud mongodb gainsight📋 Description
- Act as main contact for MongoDB end users; lead cross‑functional teams.
- Advise on MongoDB best practices and customer tech strategy.
- Build and execute account plans to drive growth across quarters.
- Lead executive reviews with C-suite and tech leaders.
- De-escalate issues; coordinate with Sales/PS/Eng to resolve.
- Document interactions in Gainsight and Salesforce; share feedback.
🎯 Requirements
- 7+ years in Customer Success or related role.
- Advocate for customers; extension of their team.
- Tech-savvy; aptitude to learn MongoDB concepts.
- Autonomy; own portfolios; escalate to execs as needed.
- Entrepreneurial mindset; build new processes for customers.
- Fluent in German.
🎁 Benefits
- Employee affinity groups and wellbeing programs.
- Fertility assistance.
- Generous parental leave.
- Learn more about working at MongoDB.
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