Be the client advocate and product expert for assigned customers.
Develop scalable methods to share best practices with customers.
Identify at-risk accounts and escalate as needed.
Proactively reach out to anticipate needs and strengthen engagement.
Coordinate resources to ensure smooth onboarding of new customers.
Monitor customer health and collaborate with sales, support, and renewals for retention.

🎯 Requirements

BA/BS preferred or equivalent experience.
4+ years in a similar CS/CSM role.
Knowledge of Privileged Access Management and cybersecurity.
Comfortable interfacing with complex, multi-divisional, global clients.
Understand high-level technical aspects and provide business/technical solutions.
Experience with Salesforce and CS platforms.

🎁 Benefits

Competitive salaries and a meaningful bonus program.
Excellent healthcare, pension matching, and life insurance.
Time off plans and paid company holidays.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot