Related skills
databases account management customer success salesforce mongodb📋 Description
- Act as strategic advisor to customers, guiding MongoDB best practices and tech strategy.
- Lead executive reviews with customers and align on mutual success plans.
- De-escalate issues and navigate customer outages, balancing customer and MongoDB needs.
- Build and execute multi-quarter account plans to drive growth.
- Collect feedback to inform Product, PS, and GTM decisions.
- Coordinate with Sales, Professional Services, and Solutions Architects.
🎯 Requirements
- 5+ years in Customer Success, Account Management, or similar roles.
- Advocate for customers; act as an extension of their team.
- Technical aptitude to learn MongoDB and databases.
- Autonomy to own portfolios and decide when to involve executives.
- Entrepreneurial mindset; create new processes to serve customers.
- Team player; collaborate with Sales, PS, Tech Services; MDB ecosystem; EN/DE bilingual.
🎁 Benefits
- Disability accommodations provided in application and interview.
- Fertility assistance and generous parental leave.
- Employee wellbeing and inclusive culture focus.
- Learn more about MongoDB’s culture and benefits.
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