Related skills
account management customer success salesforce mongodb gainsight📋 Description
- Act as strategic advisor on MongoDB best practices and tech strategy.
- Bridge customers and Product Engineering to shape the roadmap.
- De-escalate and resolve critical customer issues.
- Build account plans to mitigate risk and drive multi-quarter growth.
- Lead executive reviews with the C-suite and senior stakeholders.
- Collaborate with Sales, PS, Tech Services, and the MDB ecosystem.
🎯 Requirements
- 5+ years in Customer Success or Account Management.
- Advocate for customers; act as an extension of their team.
- Tech-savvy with curiosity to learn MongoDB and databases.
- Autonomous; own portfolio; decisive in decision-making.
- Entrepreneurial; build new processes to serve customers.
- Bilingual English and German.
🎁 Benefits
- Disability accommodations in the application/interview process.
- Fertility assistance and generous parental leave.
- Employee affinity groups and wellbeing programs.
- Culture focused on leadership, collaboration, and growth.
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