Customer Success Manager (Geotab Vitality)

📋 Description

• Own and manage relationships with key accounts, internal Geotab teams and external customers.
• Lead onboarding, adoption, and ongoing engagement across customer accounts.
• Ensure customers realize measurable value from Geotab Vitality solutions; develop CS playbooks.
• Champion internal adoption and engagement to support scalable growth.
• Track customer health and proactively manage retention risks.
• Drive onboarding programs and capture insights to improve customer success.

🎯 Requirements

• 5+ years in Customer Success, account mgmt, or program mgmt.
• Bachelor’s degree in Business, Tech, or related field.
• Experience in SaaS, telematics, IoT, or tech environments (preferred).
• Proven ability to manage strategic accounts and drive adoption.
• Strong relationship-building and stakeholder mgmt skills.
• Data-driven mindset with ability to track performance metrics.

🎁 Benefits

• Flexible hybrid working model.
• Home office reimbursement program.
• Baby bonus and parental leave top-up.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.