Own end-to-end customer onboarding, product training, and store-level troubleshooting
Serve as primary contact for customer inquiries: product issues, setup, support, billing
Coordinate cross-functional teams to ensure timely resolution of issues
Monitor and manage customer health across Empowerment components
Drive product adoption by communicating new features and updates
Follow up on health metric changes, identify root causes, coordinate resolutions

🎯 Requirements

CRM and communication skills in B2B SaaS
Proficient in French (spoken and written)
Troubleshoot software and hardware issues
2+ years in B2B SaaS CS or AM
Understanding of customer lifecycle and onboarding
Familiar with analytics platforms, IoT or retail tech (preferred)

🎁 Benefits

Remote Work
Work from anywhere for 90 days yearly
Autonomy & Growth
Flexible schedules, ownership, career investment
Best Self Allowance
Annual stipend for personal growth

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