Related skills
databases account management salesforce cloud mongodb📋 Description
- Act as strategic advisor on MongoDB best practices and tech strategy.
- Run enablement sessions and advise on optimization of environment and spend.
- Collect feedback to inform Product, Professional Services, and Leadership.
- Link customers with product engineering to influence the roadmap.
- De-escalate critical issues and design custom MongoDB solutions.
- Build account plans to mitigate risk and drive growth across quarters.
🎯 Requirements
- 5+ years in Customer Success or related customer-centric role.
- Advocate for customers; act as extension of their MongoDB team.
- Tech-minded; willingness to learn MongoDB and database concepts.
- Autonomous; own portfolios and make key customer decisions.
- Entrepreneurial mindset; create new processes to serve customers.
- Bilingual English and French.
🎁 Benefits
- Leadership Commitment guiding decisions and teamwork.
- Employee affinity groups and wellbeing initiatives.
- Fertility assistance and generous parental leave policy.
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