Related skills
crm account management customer success onboarding upsell📋 Description
- Own post-sale onboarding for strategic accounts; assess needs to create a custom success plan.
- Build and maintain strong relationships with key stakeholders to drive long-term retention.
- Influence stakeholders to drive usage and ensure customer health and value.
- Continuously discover upsell opportunities to grow expansion revenue.
- Ensure timely delivery of solutions aligned to customer needs.
- Tailor communication for stakeholders from executives to end-users.
🎯 Requirements
- 2+ years in Account Management or Customer Success in tech.
- Manage competing priorities in a fast-paced environment with customer focus.
- Strong escalation handling and adherence to workflows.
- Stay updated on product changes and feature knowledge.
- Partner with cross-functional teams to represent customer needs.
- Fluency in English and French.
🎁 Benefits
- Value-driven work environment.
- Colleagues from 50+ countries; offices across Europe and US.
- Serious about results, not taking ourselves too seriously.
- World-class environment with competitive perks.
- Freedom to execute ideas with supportive team.
- Flexible hours aligned with team needs.
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