Related skills
crm slack salesforce zoom google workspace📋 Description
- Drive renewals and retention; nurture relationships.
- Identify expansion opportunities; upsell and cross-sell.
- Guide onboarding and product adoption.
- Monitor customer health; track usage and forecast churn.
- Act as strategic customer advocate; build trusted advisor relationships.
- Maintain Salesforce pipeline; ensure forecasting accuracy.
🎯 Requirements
- 1-2 years in B2B SaaS account management or CS; edtech a plus.
- Empathetic listener with strong focus on customer needs.
- Excellent time-management and ability to balance multiple accounts.
- CRM tools (Salesforce preferred) plus Slack, Zoom, and G Suite.
- Clear and effective verbal and written communication.
- Collaborative, adaptable team player who thrives in fast-paced env.
🎁 Benefits
- Competitive pay, health insurance, 401(k) matching, and equity.
- Flexible time off, holidays, parental leave, wellness days, year-end break.
- Work-from-home funds, fertility and adoption reimbursement, and more.
- Varied, high-growth role with supportive colleagues.
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