Customer Success Manager for GSA

Added
4 days ago
Type
Full time
Salary
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Related skills

saas digital marketing google ads dv360 martech

πŸ“‹ Description

  • Manage and grow your book of business across DV360, TikTok, YouTube, and Meta.
  • Build trust-based relationships with clients and senior stakeholders.
  • Guide Smartly adoption to improve client stickiness and performance.
  • Translate customer goals into platform outcomes and tailored success plans.
  • Establish operating rhythms like kickoffs, weekly check-ins, and QBRs.
  • Monitor account health signals and proactively address risks.

🎯 Requirements

  • Have 3–5+ years of digital marketing experience (paid social and/or Google) in a customer-facing role
  • Have experience managing a portfolio of accounts and driving measurable outcomes
  • Understand paid social, Google, and the digital ad ecosystem (Meta, TikTok, YouTube)
  • Are comfortable addressing technical challenges and partnering with technical teams when needed
  • Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth
  • Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms)

🎁 Benefits

  • Five weeks PTO, 11 holidays, unlimited sick days
  • Healthcare and mental health benefits
  • 401K with matching and equity grants
  • Wellness and learning reimbursement
  • Volunteer time off and donation matching
  • And more
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