Related skills
devops saas distributed systems data infrastructure kafka📋 Description
- Own post-sale lifecycle: onboarding, adoption, long-term success
- Lead onboarding engagements; ensure agreed outcomes
- Build relationships with champions and decision-makers
- Drive retention and expansion within your accounts
- Monitor health, risks, and usage trends; take proactive action
- Collaborate with AEs, SAs, Product, and Support to resolve issues
🎯 Requirements
- Fluency in English and French (professional proficiency)
- 3-7+ years in Customer Success, Account Management, or Technical Account Management
- Experience managing mid-market to enterprise B2B SaaS customers
- Strong ability to manage complex stakeholder environments
- Comfortable working cross-functionally with Sales and technical teams
- Excellent communication, organization, and prioritization skills
🎁 Benefits
- Stock options
- 25 days PTO + public holidays
- Top-tier private health insurance package
- Learning and development allowance
- Employee referral scheme
- Dog-friendly office
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!