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cms data analysis renewals onboarding stakeholder management📋 Description
- Serve as point of contact for post-deployment integration issues.
- Primary contact for customers needing a CSM.
- Drive adoption, renewal, and satisfaction by delivering value daily.
- Ensure ESO Suite adoption aligns with business goals.
- Use data to identify gaps and drive improvement with users and admins.
- Assist renewals/growth opportunities and advocate for ESO.
🎯 Requirements
- Experience in billing/cost recovery for EMS/Fire with third-party billing.
- Understand billing CMS, health care and motor vehicle insurance rules.
- Experience with onboarding, training and software adoption.
- Proven ability to manage complex customer integrations.
- Strong track record of managing via metrics and KPIs.
- Ability to drive collaboration across internal and external teams.
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