Customer Success Manager

📋 Description

• Build and nurture proactive relationships with Arbitrage and Bridgeton clients.
• Deliver seamless onboarding to ensure client success.
• Develop tailored engagement campaigns to drive adoption and usage.
• Provide expert support via email, calls, and meetings on maritime data.
• Surface insights and trends to align solutions with client objectives.
• Collaborate with Sales to uncover expansion and support renewals.
• Liaise with Product/Engineering to translate feedback into enhancements.
• Maintain Salesforce records: engagement plans, metrics, renewal risks.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience.
• 3+ years in Customer Success or similar role.
• Proven experience managing a book of business, ideally with arbitrage tools.
• Excellent communication and client relationship skills.
• Strong organizational skills; translate client needs into clear plans.
• Technically competent and comfortable discussing data topics with stakeholders.
• Customer-centric and product-oriented mindset; deliver value.
• Familiarity with data platforms, Excel, APIs, and analytics tools.
• Empathetic to customer needs; deliver positive experiences.
• Ambitious and driven to be best-in-class.
• Naturally curious with proactive mindset toward opportunities and innovations.

🎁 Benefits

• Inclusive, diverse work environment.
• Collaborative, supportive culture.
• Global team across 35+ countries.
• Opportunities for growth within a fast-moving company.