Customer Success Manager

📋 Description

• Onboard and train new customers to ensure quick success with Qwilr.
• Manage a portfolio of 150+ accounts and drive adoption.
• Proactively engage customers to stay active and informed on features.
• Maintain GRR and NRR by reducing churn and driving expansion.
• Be a Qwilr product expert; stay current on releases and workflows.
• Collaborate cross-functionally with Product, Sales, Support and Design.

🎯 Requirements

• 2-3 years experience as a Customer Success Manager at a B2B software company.
• Managed a dedicated portfolio of accounts with a track record of delivering value and growth.
• Use customer success tools to prioritize time and mitigate churn risks.
• Strong technical skills; able to pick up new technology quickly.
• Data-driven with a bias toward action; comfortable working remotely.
• High emotional intelligence; strong written and verbal communication; Zoom experience.

🎁 Benefits

• Remote-friendly work with flexible schedules.
• Collaborative, fast-growing B2B SaaS team.
• Opportunity to influence customer outcomes and retention.
• Access to training and product knowledge to grow.