Related skills
account management data analysis customer success renewals stakeholder management📋 Description
- Own and manage post-sales customer relationships, driving platform adoption and renewals.
- Build relationships across all customer levels, from end users to IT leaders.
- Establish trusted advisor status by understanding goals and positioning solutions.
- Maintain an accurate view of customer health using usage data and interactions.
- Monitor health scores and take action to improve account health.
- Partner with customers to define goals and KPIs and review progress.
🎯 Requirements
- You have the drive to strengthen CS by bridging product expertise with enablement.
- Environmental knowledge and expertise are assets for this position.
- Proven ability to manage a portfolio of accounts and drive adoption and growth.
- Experience delivering business reviews and communicating value to stakeholders at multiple levels.
- Strong understanding of customer health metrics, usage data, and success indicators.
- Excellent communication skills — written, verbal, and presentations.
🎁 Benefits
- Remote-friendly with one-time home office allowance and internet stipend.
- Competitive health benefits, dental, and retirement savings plan.
- Annual fitness allowance and mental health support (Calm Premium, Talkspace).
- Access to Udemy courses, internal training programs, and certifications.
- Inclusive, diverse workplace with equal opportunity.
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