Be trusted advisor for new US/global customers.
Build relationships with customers and internal teams for onboarding and ongoing satisfaction.
Engage customers via regular strategy calls to maximize value.
Collaborate cross-functionally to drive adoption and renewals.
Understand goals and co-develop strategic plans with accountability.
Monitor customer health and develop risk mitigation plans.

🎯 Requirements

Passionate about customer success and delivering exceptional experience.
Experience as a Customer Success Manager in a SaaS company.
Build and nurture stakeholder relationships to strengthen partnership.
Comfortable in a geographically distributed, fast-moving team.
Available to work on-site in NYC (Chelsea) 3 days/week.
Experience in AI tools and workstreams.

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