Develop trusted relationships with executive sponsors; advise on digital topics.
Navigate large distributed orgs; apply change management for adoption and advocacy.
Build data-driven success plans for each step of the customer journey.
Map strategic contacts in key accounts; drive adoption and ROI.
Drive renewals and help build upsell strategy with Sales.
Identify upsell/cross-sell opportunities aligned with value.

🎯 Requirements

Extensive experience in enterprise CSM/account management/consulting.
Build long-term client relationships with C-level and ops.
Excellent written and verbal communication.
Experience with Digital Solutions, Analytics, AB Testing, and data.
Experience collaborating with sales to drive growth.

🎁 Benefits

Hybrid and remote work policies.
Generous time-off policy (varies by location).
Lifestyle allowance.
Stock options for all full-time employees.
Employee Resource Groups.
Country-specific benefits.

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