Customer Success Manager

📋 Description

• Manage ~25 accounts with high growth potential.
• Build long-term relationships and understand client goals.
• Position as strategic partner; conduct business reviews.
• Lead onboarding to align outcomes and speed time-to-value.
• Drive product adoption; position DeepL to stakeholders.
• Collaborate with Account Executives to grow pipeline.

🎯 Requirements

• Relevant experience managing client relationships at senior levels.
• 3+ years of customer success, growth focus.
• 2+ years sales/account management; renewals/upsell.
• Experience with APIs; integrating solutions.
• Fluency in German and English; Spanish/French helpful.
• Software/SaaS industry experience preferred.
• Exceptional organization, presentation, and communication.
• Curious, eager to learn and grow.
• Thrive in scale-up; strategic thinking and execution.
• Team player who supports colleagues.

🎁 Benefits

• Diverse and international team with 90+ nationalities.
• Hybrid work with in-office twice a week.
• Virtual Shares ownership in the company.
• Regular in-person team events and onboarding.
• Monthly hack Fridays for new initiatives.
• 30 days annual leave plus mental health resources.