Related skills
b2b saas customer success renewals ux research cross-functional collaboration📋 Description
- Support customers in adopting Maze and building research confidence.
- Advise on methodologies, study design, recruitment, and insights.
- Tailor guidance for teams across research maturity levels.
- Help scale research beyond individuals to cross-functional teams.
- Own renewal strategy for emerging EMEA accounts.
- Drive adoption, renewals, and long-term engagement.
🎯 Requirements
- 3+ years in Customer Success, Strategic Account Management, or Consulting in B2B SaaS.
- Experience supporting Enterprise or mid-market customers, ideally with product/design/research.
- Proven renewals ownership and retention outcomes.
- Research-savvy; comfortable guiding research workflows.
- Teacher mindset; translate complex concepts clearly.
- Executive presence; confident leading senior stakeholders.
🎁 Benefits
- Health insurance with international coverage (vision and dental).
- Unlimited virtual mental health care.
- Life and Disability Insurance paid by Maze.
- Flexible time off.
- Meaningful equity.
- New MacBook provided; remote work setup fund.
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