Related skills
crm account management saas onboarding remote collaboration📋 Description
- Manage enterprise customers with retention and growth
- Understand business needs, goals, and KPIs to drive value
- Lead onboarding sessions; act as trusted advisor
- Analyze metrics, NPS, and health to spot risks
- Collaborate cross-functionally to secure renewals and expansion
- Work with Product/Engineering to configure AppFollow
🎯 Requirements
- 3–5+ years experience as a Customer Success Manager
- Fluent in English and Russian; any additional language a plus
- Proven track record with Enterprise-level customers
- Excellent communication and interpersonal skills, incl. C-suite
- Highly organized, proactive, able to manage a large account portfolio
- Strong product knowledge; translate features into business value
🎁 Benefits
- Remote-first, global SaaS company focused on CS
- Collaborate with a diverse, remote-first team
- Make a direct impact on retention and satisfaction
- Own strategic programs that scale success across thousands of customers
- Participate in our employee stock option program—everyone has a stake
- Growth opportunities in a fast-paced environment
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