Related skills
communication reporting account management customer success relationship management📋 Description
- Manage a portfolio of customers, build relationships, drive account growth.
- Provide timely, professional responses to inquiries.
- Assist customers with basic platform usage and minor issues.
- Relay feedback to teams for product improvements.
- Support CS team with admin tasks and reports.
- Develop and participate in CS projects to improve engagement.
🎯 Requirements
- Good understanding of customer success principles and a willingness to learn.
- Excellent written and spoken English.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Organizational skills and attention to detail.
- 2-3 years of experience; training will be provided.
🎁 Benefits
- Monthly remote work stipend plus home office equipment at start.
- Home office equipment upgrade or coworking space membership after onboarding.
- Sick leave, parental leave, and 25 days of annual leave plus holidays.
- Personal development fund for courses, books, conferences, and materials.
- VSOP (Virtual Stock Option Plan).
- Flexible schedules as a fully remote company.
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