Customer Success Manager, EPM

📋 Description

• Manage customer implementations of Pigment, ensuring adoption.
• Navigate departments to expand Pigment use cases.
• Deliver presentations and trainings; provide best-practice recommendations.
• Lead the Pigment community through events and best practices.
• Develop deep product expertise and work with product on roadmap.

🎯 Requirements

• BA/BS required; MBA or advanced degree preferred.
• 3 years in customer success or similar in SaaS.
• Proven track record managing enterprise accounts; driving adoption.
• 5 years in account mgmt or services at a SaaS company.
• Proven C-level relationship building.
• Experience presenting to senior executives.

🎁 Benefits

• Salary range: $150k-$165k OTE (NYC/SF).
• Generous time off and parental leave policies.
• Annual company offsite; offices in NY, Toronto, Paris, London.
• High-end equipment provided.