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saas onboarding retention cross-functional enterprise📋 Description
- Lead onboarding and adoption for enterprise accounts and drive customer success.
- Collaborate with Technical Account Managers to ensure smooth implementations.
- Prepare and deliver Quarterly Business Reviews (QBRs) and provide insights.
- Act as trusted advisor, providing best practices and proactive solutions.
- Coordinate cross-functionally with Sales, Solution Architects, Engineers, Product to deliver value.
- Monitor ARR renewal, retention, product adoption, and customer satisfaction.
🎯 Requirements
- 2+ years in a customer-facing, technical SaaS role (ideally ecommerce or marketing automation).
- Strong customer-facing skills, professionalism, poise, and enthusiasm.
- Ability to understand technical solutions and explain them simply to customers.
- Proven track record managing multiple accounts and delivering projects.
- Strong communication, presentation, and relationship-building skills.
- Experience creating and delivering business reports, preferably QBRs.
🎁 Benefits
- Great Place to Work Certified culture.
- Remote-first/hybrid-flexible work setups.
- Healthcare coverage from day 1.
- Unlimited PTO.
- Annual learning and wellness benefit.
- Career progression and professional development.
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