Customer Success Manager (Enterprise Legal)

📋 Description

• Own retention and growth across your book, including renewals and expansion opportunities.
• Build relationships with stakeholders: users, admins, practice group leaders, sponsors.
• Help customers adopt Everlaw to fit workflows and business goals.
• Lead regular check-ins, success reviews, demos, and usage discussions.
• Teach Everlaw features and workflows, including generative AI capabilities where relevant.
• Identify risks early and strengthen long-term customer relationships.

🎯 Requirements

• 4+ years enterprise CS in SAAS or consumption tech; legal tech a plus.
• Trusted advisor and strategic partner; change management experience.
• Growth/adoption strategies; metrics-driven; data-informed; account plans.
• Navigate complex orgs; build multi-threaded champions; high-trust relationships.
• Comfortable presenting to senior executives; executive presence.
• US work authorization; visa sponsorship not offered; degree required.

🎁 Benefits

• Equity program.
• 401(k) with company matching.
• Health, dental, and vision coverage.
• Flexible Spending Accounts for health and dependent care.
• Paid parental leave and about 10 sick days per year.