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account management saas onboarding enterprise legaltech📋 Description
- Partner with enterprise legal customers to drive value from Everlaw.
- Lead onboarding, adoption, and success initiatives across customer teams.
- Manage renewals and growth opportunities within your book of business.
- Conduct regular check-ins, success reviews, and product demos.
- Advise on workflows and generative AI features for clients.
🎯 Requirements
- 4+ years in enterprise customer success (SaaS or tech).
- Experience building account plans and metrics-driven strategies.
- Navigate complex orgs, influence stakeholders, executive presence.
- Strategic, analytical, and process-driven; manage multiple priorities.
- Exceptional communicator with strong time management.
- Authorized to work in the United States; visa sponsorship not provided.
🎁 Benefits
- Health, dental, and vision; 401(k) with company match.
- Equity program and Learning & Development stipend.
- Paid parental leave; 10 days of sick leave per year.
- 17 vacation days + 11 federal holidays.
- Mental health resources with Modern Health.
- Learning & development stipend; professional memberships.
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