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account management customer success saas digital marketing relationship building📋 Description
- Be the primary contact for all users on assigned accounts.
- Act as trusted advisor guiding customers through their journey with the Similarweb platform.
- Identify and mitigate churn risks with proactive retention measures.
- Manage and expand long-term relationships and renewals.
- Uncover upsell opportunities during the customer lifecycle.
- Develop deep subject matter expertise across all Similarweb products.
🎯 Requirements
- 3+ years in a client-facing role, preferably in a SaaS company.
- Fluent in English and Hindi; additional Asian languages are a bonus.
- Strong understanding of the digital marketing space and trends.
- Experience producing high-quality client-facing materials.
- Excellent problem solving and critical thinking skills.
- Team player with collaboration skills.
🎁 Benefits
- Hybrid work model with partial in-office collaboration in Singapore.
- Competitive compensation and benefits package.
- Regular team outings and happy hours.
- Career growth and internal mobility opportunities.
- Commitment to diversity and inclusion.
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