Customer Success Manager, Enterprise (Greater China)

📋 Description

• Be the primary contact for all users on assigned accounts.
• Act as trusted partner to customers throughout their journey with Similarweb.
• Identify and mitigate churn risks and retain customers.
• Manage and expand long-term customer relationships and renewals.
• Identify upsell opportunities during the lifecycle.
• Develop subject matter expertise across all Similarweb products.

🎯 Requirements

• Fluent in English and Chinese (written and spoken).
• Solid understanding of digital marketing space and trends.
• 3+ years client-facing experience, preferably in SaaS.
• Strong relationship-building and trust with enterprise clients.
• Analytical mindset to digest problems and craft solutions.
• Experience producing high-quality client-facing materials.
• Excellent problem solving and critical thinking.
• Team player with collaboration skills.

🎁 Benefits

• Hybrid work with in-office collaboration.
• Product-focused culture and leading digital intelligence platform.
• Open dialogue; empower ideas and initiative.
• Competitive compensation and strong benefits.
• Career growth and ongoing learning opportunities.
• Commitment to diversity and inclusion.