Related skills
analytics salesforce prompt engineering generative ai enterprise saas📋 Description
- Own end-to-end relationship for a portfolio of customers, from onboarding to renewal.
- Build relationships with executive stakeholders to align goals with solutions.
- Monitor customer health, identify risks, and lead value-focused conversations.
- Drive renewals and expansion with Sales; track net retention and health metrics.
- Lead business reviews with senior leadership, articulating value and influencing decisions.
- Engage in technical discussions and explain concepts to non-technical audiences.
🎯 Requirements
- Bachelor's degree in a related field or equivalent practical experience.
- 3+ years in Customer Success, Account Management, or a similar enterprise SaaS role.
- Demonstrated ability to manage a portfolio and drive strong net retention.
- Excellent executive presence and communication with senior stakeholders.
- Strong analytical and problem-solving with a data-driven approach.
- Extensive hands-on experience with generative AI tools and prompt engineering techniques.
🎁 Benefits
- Benefits eligible: health plans, PTO, holidays, 401K with match.
- Hybrid-friendly workplace and employee programs.
- Equal opportunity employer.
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