Customer Success Manager - Enterprise

Added
14 days ago
Type
Full time
Salary
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Related skills

crm account management saas renewals bi tools

πŸ“‹ Description

  • Own renewal and expansion targets across an enterprise portfolio
  • Identify expansion signals via usage, ROI, and business events
  • Build and execute expansion plans with timing and stakeholder mapping
  • Partner with Sales on upsell and cross-sell execution
  • Act as strategic advisor to enterprise customers β€” adoption and ROI

🎯 Requirements

  • 3+ years in Account Management, CS, or revenue roles
  • Direct ownership of renewals/expansion targets
  • Experience managing mid-market or enterprise SaaS accounts
  • Strong analytical skills with health metrics and ROI focus
  • Executive-level communication and storytelling

🎁 Benefits

  • Health, dental, and vision insurance
  • 401(k) with employer contribution
  • Paid time off and holidays
  • Parental leave where applicable
  • Professional development support
  • Remote-first with on-site client visits as needed
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