Related skills
data analysis customer success saas ai excel📋 Description
- Own enterprise accounts, ensure value and renewals risk managed
- Analyze customer data to identify trends, risks, opportunities
- Translate data into executive-ready insights and recommendations
- Build and maintain customer success plans aligned to outcomes and KPIs
- Define, prioritize AI-driven journeys delivering measurable value
- Gather customer requirements and create technical specs for delivery
🎯 Requirements
- Managed post-sale relationships for enterprise or strategic accounts
- Owned customer outcomes, not just implementations
- Used data analysis to guide decisions and executive conversations
- Participated in renewals, expansions, or commercial planning
- Presented insights and recommendations to customer stakeholders
- Bachelor's degree
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote
- Global company with opportunities across roles and locations
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