Customer Success Manager, Enterprise Agency

📋 Description

• Primary contact for enterprise agency customers; retain and grow book.
• Meet customers virtually or in-person to provide product expertise.
• Own full lifecycle from onboarding through renewal and adoption.
• Own the book of business, including renewals and expansion.
• Identify/close expansion opportunities (licenses, add-ons, offerings).
• Forecast renewals and expansion revenue with accuracy.

🎯 Requirements

• 5-8 years in Customer Success, Account Management, or sales in B2B SaaS.
• Experience with agency customers or similar client types.
• Proven experience owning revenue targets (retention/expansion).
• Manage complex renewal cycles and drive expansion in enterprise accounts.
• Leverage data (usage/adoption/engagement) to inform strategy.
• Manage pipeline and forecast revenue; strong executive presence.

🎁 Benefits

• Fully distributed remote team with permanent remote setup.
• Home office stipend, phone and internet reimbursement.
• Health, dental, vision, disability, and life insurance.
• 401(k) with employer contributions and equity opportunities.
• 4+ weeks PTO, 13 holidays, and paid parental leave.