Customer Success Manager, Enterprise

Added
5 minutes ago
Type
Full time
Salary
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Related skills

fintech program management renewals stakeholder management apis

πŸ“‹ Description

  • Own strategic enterprise customers, managing multi-phase implementations and renewals.
  • Drive projects with organization, urgency, and detail; ensure timelines and alignment.
  • Build executive relationships, translating strategy into outcomes on Method's platform.
  • Identify risks early and navigate challenges to keep accounts growing.
  • Communicate across technical and non-technical audiences; help adoption of APIs.
  • Partner with internal teams to deliver a strong customer experience.

🎯 Requirements

  • 5–8+ years in enterprise CS or tech program mgmt; owned multi-phase implementations.
  • You've sat across SVP/VP-level counterparts and held the room.
  • Think like a program manager: own timelines, anticipate risks, drive outcomes.
  • Commercially fluent; connect ramp, retention, and expansion to revenue.
  • Worked on APIs, developer infrastructure, or enterprise SaaS with long cycles.
  • You're willing to be on-site with customers.

🎁 Benefits

  • Fintech, lending, or financial infrastructure background.
  • Experience selling APIs or infrastructure to enterprise clients.
  • Background in usage-based or minimum-commitment pricing models.
  • Exposure to joint QBRs or business reviews with an AE.
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