Onboard clients: pricing configuration, vendor onboarding forms, pre-launch validation
Project manage feature implementations across accounts
Escalation point for support/technical issues; coordinate with Sales, AM, Support, Billing, and other teams
Monitor usage, SLA adherence, failure rates; advise on best practices to improve metrics
Develop product expertise to understand issues and potential paths to resolve
Ensure invoices are generated, sent and received; provide reporting if necessary

🎯 Requirements

At least 5 years in customer success, operations or enterprise account mgmt
Relationship builder with internal and external stakeholders
Exceptional communication across diverse backgrounds
Detail oriented; double-check to avoid downstream issues
Technically minded; experience delivering SaaS or technical solutions
Payments exp; familiarity with Salesforce CRM, Looker, Zendesk

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