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saas telecommunications enterprise ucaas executive communication📋 Description
- Lead post-sales activities with strong relationships and product knowledge.
- Oversee customer adoption, training, and best practices to drive value.
- Conduct business reviews and status calls to align goals and metrics.
- Discuss features that meet customers' business needs.
- Manage escalations with urgency; coordinate cross-functional resolution.
🎯 Requirements
- 8+ years of Customer Success at a SaaS company.
- Experience in Telecom and Contact Center space (UCaaS/CCaaS).
- Comfort interacting with and influencing C-level executives.
- Experience with large Enterprise customers.
- Strong presentation, facilitation, and written communication skills.
- Ability to lead/influence internal and customer resources; willingness to travel.
🎁 Benefits
- Work at the center of AI transformation in business communications.
- Build and ship agentic AI products redefining company ops.
- AI amplifies every employee's impact.
- Competitive benefits and growth opportunities.
- Inclusive offices and vibrant collaboration culture.
- Strong training program to reach your potential.
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