Customer Success Manager - Enterprise

Added
27 days ago
Type
Full time
Salary
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Related skills

account management seo renewals stakeholder management upsell

πŸ“‹ Description

  • Build trusted relationships with decision makers and align on goals
  • Define performance plans to achieve ROI
  • Drive organic channel performance via BrightEdge projects
  • Ensure adoption and value across the organization
  • Grow usage within each account
  • Partner with SAM to meet retention and upsell goals

🎯 Requirements

  • 4-7 years direct Account Management experience, 3+ in renewal/expansion
  • Experience with stakeholders from POC to Executives
  • Comfortable in fast-paced, high-cadence environment; strong communication
  • Experience evangelizing a channel, discovering goals, driving value
  • Drive platform adoption and user expansion, with post-session follow-up
  • Bachelors degree required

🎁 Benefits

  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • PTO 15-23 days plus 10 paid holidays depending on tenure
  • Pre-tax commuter benefit plan and company contribution to help reduce costs
  • Discounted gym membership and fitness benefits
  • No or low-cost therapy and professional coaching sessions
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