Customer Success Manager - Enterprise

📋 Description

• Own a portfolio of high-profile customers (~40 accounts).
• Senior, quota-carrying role accountable for growth, retention, and value.
• Act as quarterback, coordinating Account Managers, DevOps Architects, and product teams.
• Own customer strategy, success plan, and growth metrics; align with Exec AMs.
• Understand customer goals and DevOps maturity to identify adoption opportunities.
• Identify risk early; create mitigation plans and protect Gearset’s GRR.

🎯 Requirements

• Significant senior CSM experience, Enterprise or Strategic segments.
• Proven track record of owning numbers and driving expansion in high-value accounts.
• Comfortable engaging with executive-level stakeholders.
• Strong technical curiosity; understand Salesforce, DevOps, and Gearset.
• Exceptional communication: discovery, demos, storytelling, exec presentations.
• Highly organised, proactive, and autonomous in a high-expectation environment.

🎁 Benefits

• Full-time role, hybrid with 2-3 days in the office per month.
• Long Term Incentive Plan.
• Personal development budget up to £1,500/year.
• Top-end hardware provided.
• Free lunch in the office.
• 25 days holiday (+ bank holidays) with option to buy 5 days.