Customer Success Manager (Enterprise)

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

risk management customer success relationship management security awareness enterprise

πŸ“‹ Description

  • Build and manage relationships with enterprise KnowBe4 customers.
  • Drive adoption of the HRM+ platform and security training.
  • Collaborate with sales, support, and product teams to ensure success.
  • Lead onboarding, renewal discussions, and success planning for large accounts.
  • Provide customer feedback to product to improve features and experience.

🎯 Requirements

  • 5+ years in enterprise customer success or account management.
  • Excellent communication and relationship-building skills.
  • Able to manage complex cross-functional relationships.
  • Familiarity with cybersecurity awareness training or risk management.
  • Bachelor's degree or equivalent.
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