Customer Success Manager, Enterprise

📋 Description

• Own account outcomes across adoption, renewal, expansion; drive retention.
• Act as trusted advisor to restaurant executives; drive ROI across Restaurant365.
• Translate capabilities into restaurant narratives aligned to KPIs like prime cost, food cost, labor.
• Lead renewal/expansion with 6–12 month roadmaps and executive reviews.
• Use data dashboards to monitor usage, adoption, and financial outcomes; prioritize actions.
• Collaborate with Product and CS leadership to gather feedback and influence roadmap.

🎯 Requirements

• 3–5+ years in B2B SaaS CS or Account Mgmt; multi-stakeholder env.
• Experience with multi-location/franchise restaurant groups preferred.
• Restaurant365 experience preferred.
• Hands-on CS/GTM tools: Salesforce, Gainsight, Gong, Freshdesk, Monday.com, Domo.
• Comfort using data and dashboards to drive decisions and conversations.
• Strong written and verbal communication; bias for action; cross-functional.

🎁 Benefits

• Comprehensive medical benefits, 100% paid for employee.
• 401k + matching.
• Equity Option Grant.
• Unlimited PTO + Company holidays.
• Wellness initiatives.