Owning the post-sales journey: onboarding, adoption, renewal and upsell
Establish and maintain relationships with stakeholders; report key health metrics
Guide customers as they roll out Travel Rule Compliance
Drive upsells by identifying upgrade opportunities
Monitor customer health metrics: usage, engagement, risk signals
Participate in on-call duties outside office hours

🎯 Requirements

3-5 years in Customer Success or Account Management in Crypto/FinTech/RegTech SaaS
Experience managing full lifecycle: onboarding, adoption, retention, upsell
Experience handling SMB to Enterprise accounts
Experience shaping CS processes and resources
Exposure to compliance-driven or regulated environments
High emotional intelligence; autonomous and proactive

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